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Re: Usapang Call Center

Posted: Fri Apr 11, 2014 6:44 pm
by ShadowoftheDarkgod
mababa sa accenture, galing din dyan asawa ko. di ko din pinatos offer nila. baka sa call center nila ok nga ang offer.

pero maganda medical benefits nila, halos kalevel nila Verizon sa may pinakamagandang medical benefits.

@ampogiako,

may tanong ako paps, yung unang taon mo ba nabigyan ka ng bonus at increase? kasi sa september ang appraisal di ba? eh mareregular kami ng august, mabibigyan kaya kami ng increase nun?

Re: Usapang Call Center

Posted: Fri Apr 11, 2014 11:00 pm
by parokyano
Kung benefits ang usapan depende yata sa LOB yan sa Accenture.. dati nagrereklamo dalawa sa mga closest friends ko na nabawasan cash incentives nila.. yung isa sa gateway site and yung isa sa pioneer site.. yung nasa gateway umalis na dun nasa BoA na.. yung isa nasa boni pa din and may nabawas pa daw ulit sa incentives nila.. 3 or 4 years na yata siya dun.. gustolumipat pero di magawa nabaon daw kasi sya sa utang sa accenture.. pero maganda yata talaga sa accenture if I.T. or programmer/software engineer talaga ang linya.. basic pay pa lang yata solve ka na..

Re: Usapang Call Center

Posted: Fri Apr 11, 2014 11:08 pm
by xgh0st12x
42 months and counting... Still happy with Accenture. :grin:

Re: Usapang Call Center

Posted: Fri Apr 11, 2014 11:58 pm
by amPOGIko
May retirement na ba sa Accenture? Or mas tama ba na term ang separation pay? Yung babayaran ka nila after so and so years with the company then you decide to leave. Meron na din ba kayong core leave? Again, ang benefits kaso depende sa hinahanap ng tao. And yun nga, depende din siguro sa ma pupuntahan mo na LOB. Mababa yung iba sa Accenture. Kaya di ako lumipat dyan dati kasi lower than what I used to be getting kahit kasama na yung benefits na offered. Tapos from the feedback I heard pa dun sa mapupuntahan ko, dami daw workload.

@shadow kung tama Alala ko, hindi na kayo kasama sa appraisal for this year. Medyo matagal pa Hintayin nyo for that. Anong team ka sa anz?

Re: Usapang Call Center

Posted: Sat Apr 12, 2014 12:12 am
by xgh0st12x
amPOGIko wrote:May retirement na ba sa Accenture?
- yes. It is called a staff provident fund?

Meron na din ba kayong core leave?
- ano ito? Parang vl? We are entitled to vls and other forms of payed time off. Not just sl. But of course this depends on your level.

Mababa yung iba sa Accenture. Kaya di ako lumipat dyan dati kasi lower than what I used to be getting kahit kasama na yung benefits na offered.
- remember... In any company you apply for, you dont get the pay that you deserve. You get what you negotiate. ;)

Tapos from the feedback I heard pa dun sa mapupuntahan ko, dami daw workload.
- I agree. They rarely is a petix moment. They'll keep you on your toes doing and learning new things.

Re: Usapang Call Center

Posted: Sat Apr 12, 2014 12:40 am
by amPOGIko
Hindi rin naman ganon. I didn't have to negotiate with anz, HSBC or the company I'm currently with ngayon but I'm very happy with the offer they gave. Ang baba lang talaga nung sa Accenture.

Uy pero good na meron na kayo staff provident fund. It's nice na dumadami sa pilipinas ang may ganun.

Re: Usapang Call Center

Posted: Sat Apr 12, 2014 7:45 am
by xgh0st12x
/\
Good to hear that!

Re: Usapang Call Center

Posted: Sat Apr 12, 2014 11:12 am
by ShadowoftheDarkgod
Thanks sa reply paps. Sa Network design ako, kakastart lang nitong feb.

Sayang wahahaha, sabi kasi nung manager namin, meron daw kaming bonus, pero retro. Yung increase, malabo daw talaga wahahha.

Re: Usapang Call Center

Posted: Sat Apr 12, 2014 8:49 pm
by amPOGIko
Ah Feb ba? Oo meron nga. Sorry mali naisip ko hehe. Yung increase, sa three years ko dyan hindi ko naramdaman. Haha. Lagi sa akin sinasabi ceiling na daw ang sahod ko. Pero ok naman yung bonus Pre. Yung last ko na na receive last December malaki pa sa basic ko e. Hehe. Ang saya ng Pasko ko nun. Haha.

Re: Usapang Call Center

Posted: Sun Apr 13, 2014 1:34 am
by ShadowoftheDarkgod
oo nga paps excited na ko sa december, 13th month + bonus. Ilang percent ba ang bonus dito paps? Ang nabasa ko kasi sa pex 300-400% daw eh

Re: Usapang Call Center

Posted: Tue Apr 15, 2014 10:34 am
by amPOGIko
Depende sa manager, tranche at performance e. Pero Oo, pwede nga yun. Hehe.

Re: Usapang Call Center

Posted: Tue Apr 15, 2014 6:53 pm
by ShadowoftheDarkgod
amPOGIko wrote:Depende sa manager, tranche at performance e. Pero Oo, pwede nga yun. Hehe.
#@*^ excited na nga ako wahhaahhaah :bigmouth:

salamat paps!

Re: Usapang Call Center

Posted: Sun Jun 15, 2014 1:48 pm
by kurtsky
Mahigpit lang kasi diyan sa accenture sa background check :shock:

Re: Usapang Call Center

Posted: Sun Jun 15, 2014 2:36 pm
by grayfox17
nabalita sa yahoo news kahapon merong taga ibex na nag maternity leave lang tapos tinerminate ng basta basta...eto pa nakakatawa, HR manager mismo walang mabigay na matinong sagot behind her termination ..hmmm.. :sweat:

Re: Usapang Call Center

Posted: Sun Jun 15, 2014 5:30 pm
by ShadowoftheDarkgod
grayfox17 wrote:nabalita sa yahoo news kahapon merong taga ibex na nag maternity leave lang tapos tinerminate ng basta basta...eto pa nakakatawa, HR manager mismo walang mabigay na matinong sagot behind her termination ..hmmm.. :sweat:
pag nagkademandahan yan sigurado talo yang ibex. di makatao yang ginawa nila na yan.

Re: Usapang Call Center

Posted: Sun Jun 15, 2014 5:55 pm
by grayfox17
ShadowoftheDarkgod wrote:
grayfox17 wrote:nabalita sa yahoo news kahapon merong taga ibex na nag maternity leave lang tapos tinerminate ng basta basta...eto pa nakakatawa, HR manager mismo walang mabigay na matinong sagot behind her termination ..hmmm.. :sweat:
pag nagkademandahan yan sigurado talo yang ibex. di makatao yang ginawa nila na yan.
well, halatang may mali ang ibex and hindi TEXT SPEAK VIOLATION nila inexpect na tatakbo sa media yung biktima kaya they decline to comment. Too late for damage control kasi naexpose na sila, malamang sa malamang areglo na mangyayari dyan.

Two reasons lang nakikita ko why the employer unjustly terminated the girl: either liability sya sa performance or they were thinking ahead na baka layasan lang din sila nung biktima later on so might as well unahan na (i really think its this one).

Masyado na kasi lantaran yung practice ng ibang ogag na agent na basta na lang mag aawol kahit training pa lang kaya minsan di mo rin masisi ang mga employer na maniguro at magtanggal. Kamuntik ako madale ng ganito dati nung nahospital ako ng 1 week, pinapaterminate na ko ng hr pero buti dinalaw ako ng TL ko sa hospital at kinampihan ako.

:sweat:

Re: Usapang Call Center

Posted: Mon Jun 16, 2014 12:14 am
by SirZap
well may process naman sa termination verbal warning, written warning, tapos kung may performance improvement program dun nila padaanin, pwede naman... ang hirap kasi sa ibang HR hindi nila alam trabaho nila... or should I say hindi nila alam yung legalities na line of work nila.

about sa mga na-hospital tapos hindi nakapag-report tapos gustong i-terminate ng company meron alam na ganyang kaso. kung tutuusin nakapag-pass naman ng form for leave of absence dahil kailangang operahan tapos hindi naipasa ng TL sa operations kaya yung papel hindi na-process ng maayos kaya ayun wala na raw trabaho. pero since ang may fault yung HR na dapat mag-process kasi may pirma nung TL, na sya namang nawala dahil na-relocate, eh pinababalik na lang yung agent at wala na raw yung case kasi "acceptable negligence" daw :lol: ... meron bang ganun? "acceptable negligence" :lol: ayun na punta sa korte at natalo yung company, binayaran yung agent ng kung ilang buwan mula sa leave until sa day of verdict.

yang kasing HR dapat may isa na marunong sa legal para hindi sila sumabit. yun kasing iba gusto lang maging HR dahil ayaw nang maging agent at dinadaan sa palakasan. tapos psychology at behavioral science majors pero walang law subject yung iba.

Re: Usapang Call Center

Posted: Mon Jun 16, 2014 1:30 am
by grayfox17
we all know that there is always due process and procedures in place for things like this kaso hindi naeexercise legally to the full extent. Im no HR expert pero sa mga pinagdaanang ko na company dito sa pinas appears that they simply they dont know what they''re doing - sample na dyan yung salary discrepancy or no remittance to pagibig/sss na hindi naman talaga dapat nangyayari, heck, I dont usually hear big companies having that kind of problem pero sa call center LOB lantaran ang ganitong practice. Hindi pa kasama dyan yung attrition rate - kung marunong lang mag retain ang HR ng mga empleyado at mag address ng mga issues eh di sana walang ganitong problema.

This is usually what happens when they put unqualified people in their dept.

Still, being in the call center industry myself long enough to smell something is not right in this case, siguro there are certain criteria that they used to term the girl but then again, why did the management refused the media's invitation for a full disclosure on her case in the first place? Either they are hiding something or just simply too embarassed to save their faces.

Re: Usapang Call Center

Posted: Mon Jun 16, 2014 2:05 am
by SirZap
well there are some factors like that issue should be internal ,or the way media presented the issue. even your not hiding something, being dragged to public in a not-so-favorable fashion is a PR nightmare for some companies. minsan kasi depende rin sa "personality" ng company and not just the employees na they are more private in terms on handling their problems.

but then if I'm going with your line of thinking there is a possibility na hindi lang sa particular agent na yung nangyari ang ganung kaso, maaaring yun din isang reason why they declined yung invitation.

now as for the payroll problems nangyayari din yan sa ibang maliliit na companies na hindi BPO. yung iba kasi kung sino yung admin, purchasing, custodian, filing clerk, bookkeeper, etc. sya rin ang payroll kaya over sa work :sweat:

Re: Usapang Call Center

Posted: Mon Jun 16, 2014 2:20 am
by grayfox17
The thing is, if one would keep issues such as these as "internal" mababaon lang sa limot to and the victim would just continue to be victimized. Good thing she sought the help of the media and that would have definitely caught the attention of HR's everywhere.

i would understand if it was a small company but this is a BPO, a sizeable company who could not afford a bad publicity. No wonder locally established BPO's would prefer to be bought out for the reasons of having others inherit arising problems such as this.

If i were the media, I would stay on this story and see it unfold. Let us see how the the accused employer would defend themselves.