PlayStation Network Help Thread

Let's talk about anything about video games, no matter what platform it is. What is your favorite game? Who is your favorite character? What are the recently released games? What is DLC (downloadable content)? How do I beat this boss? How do I set up my team?
Lionheart
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Wed Mar 15, 2017 5:14 pm

darkwing_uop wrote:
Mon Mar 13, 2017 10:14 pm
It's better to use the Hongkong PSN store, since it accepts Philippine CC (I'm using Citibank)
so in short di nila tatanggapin ang ph credit cards ??
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Daniel
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Wed Mar 15, 2017 10:01 pm

For non-HK store? Yes, hindi nila tatanggapin.
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Daniel
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Wed Mar 15, 2017 10:02 pm

May 1 pa palang option. Amazon. Bibigyan ka ng digital codes. Pwede ang local credit cards. Kailangan mo lang ng US address. Madali na yun. Pwede rin sigurong gamitin ang Google address.
http://www.pinoyps.com/viewtopic.php?f=121&t=60813
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kobemvp24
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Thu Apr 13, 2017 6:52 pm

mga boss..

2 net connection ko sa bahay...

dun sa home fibr ko sa room...di ako ma access sa ps store kahit sa web......na encounter ko din yung WS-37397-9 sa ps4 pro di ko ma sign psn ko.... di din ako maka connect sa psn sa ps3...error 807 yata....pero 2 weeks ago sa ps4 nkapasok pa ko sa psn store check ko kase yung psn balance ko...

sa fibr ko sa sala.....ok naman both pro and ps3....

ano kaya problema sa fibr ko sa room???

ty sa makaktulong....
PS4 ASIAN 2TB
PSVITA 16GB
PS3 SUPER SLIM 500GB
N3DSXL M4HU LE


currently playing:

PS4 - FFVII HD, Digimon Story Cybersleuth
PS3 - Trails of Cold Steel, Lost Dimension
PSV - Tales of Heart R, Persona $ Golden
3DS - Xenoblade HD
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darkwing_uop
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Thu Apr 13, 2017 11:08 pm

are you using another router which is connected to the PLDT router?
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grayfox17
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Thu Apr 13, 2017 11:19 pm

kobemvp24 wrote:
Thu Apr 13, 2017 6:52 pm
mga boss..

2 net connection ko sa bahay...

dun sa home fibr ko sa room...di ako ma access sa ps store kahit sa web......na encounter ko din yung WS-37397-9 sa ps4 pro di ko ma sign psn ko.... di din ako maka connect sa psn sa ps3...error 807 yata....pero 2 weeks ago sa ps4 nkapasok pa ko sa psn store check ko kase yung psn balance ko...

sa fibr ko sa sala.....ok naman both pro and ps3....

ano kaya problema sa fibr ko sa room???

ty sa makaktulong....
kung nakaka-konek naman kamo sa fibr sa sala it means good ang internet connection nyo. Anong setup ng lan nyo sa buong bahay including your room?
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kobemvp24
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Thu Apr 13, 2017 11:47 pm

grayfox17 wrote:
Thu Apr 13, 2017 11:19 pm
kobemvp24 wrote:
Thu Apr 13, 2017 6:52 pm
mga boss..

2 net connection ko sa bahay...

dun sa home fibr ko sa room...di ako ma access sa ps store kahit sa web......na encounter ko din yung WS-37397-9 sa ps4 pro di ko ma sign psn ko.... di din ako maka connect sa psn sa ps3...error 807 yata....pero 2 weeks ago sa ps4 nkapasok pa ko sa psn store check ko kase yung psn balance ko...

sa fibr ko sa sala.....ok naman both pro and ps3....

ano kaya problema sa fibr ko sa room???

ty sa makaktulong....
kung nakaka-konek naman kamo sa fibr sa sala it means good ang internet connection nyo. Anong setup ng lan nyo sa buong bahay including your room?
magkaiba sila ng plan....ok naman yung net connection...na resume ko pa kase yung nasa download list ko...di lang talaga makapag sign-in sa psn....psn sign-in failed.... :facepalm:
PS4 ASIAN 2TB
PSVITA 16GB
PS3 SUPER SLIM 500GB
N3DSXL M4HU LE


currently playing:

PS4 - FFVII HD, Digimon Story Cybersleuth
PS3 - Trails of Cold Steel, Lost Dimension
PSV - Tales of Heart R, Persona $ Golden
3DS - Xenoblade HD
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grayfox17
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Thu Apr 13, 2017 11:51 pm

the simplest advice i can give you is to sign out from your psn tapos try connecting at one wifi point at a time then retry logging in.
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kobemvp24
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Fri Apr 14, 2017 6:39 am

grayfox17 wrote:
Thu Apr 13, 2017 11:51 pm
the simplest advice i can give you is to sign out from your psn tapos try connecting at one wifi point at a time then retry logging in.
ty sir :2thumbs:

ok na...nka login na sa psn...reset, restart ng modem....
PS4 ASIAN 2TB
PSVITA 16GB
PS3 SUPER SLIM 500GB
N3DSXL M4HU LE


currently playing:

PS4 - FFVII HD, Digimon Story Cybersleuth
PS3 - Trails of Cold Steel, Lost Dimension
PSV - Tales of Heart R, Persona $ Golden
3DS - Xenoblade HD
Oninzuka
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Thu May 11, 2017 7:23 am

Hi all, i'm new here and I'm not sure if I posted this on the right place but need some help with connecting to the internet.

I've always been able to connect to the internet with my PS4 Pro until recently when I started getting problems when setting up my internet connection. When I setup my internet connection I get the NW-31456-9 error message and when I'm testing my connection I get CE-33986-9.

I tried searching google and even posted on the PlayStationNetwork Forums but none of the things there were useful. If anyone here has some experience dealing with these issues, a little help is more than appreciated.

Just for reference, I'm using PLDTmyDSL 3mbps and I tried mostly everything that I was able to find in google and in the PlayStationNetwork Forums but none seem to work.

Thanks in advance..! :D
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ron_bato
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Thu May 11, 2017 9:21 am

I think what is happening is that Sony is blocking your IP address (as part of their anti DDOS measures).

I've encountered something similar before, and here are a number of things which helped.

1. If you're using the pldt router (which sucks), use that as just a modem, and find a better wifi router (i'm using a linksys e1500 and i have never encountered issues since then).
2. Try going wired if you can, it's not ideal if malayo yung router mo, but it improves everything significantly.
3. Try connecting to your mobile data if you have a phone with an internet connection (ie use your phone's mobile hotspot) - make sure that everything is set up correctly. After you successfully connected (and tested your internet connection) connect to the internet using your pldt dsl and go through the usual process of setting it up (this works about 80 percent of the time for me before - sometimes, it's more finicky).

Good luck, and hopefully one of those solutions work
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grayfox17
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Thu May 11, 2017 12:18 pm

have you tried turning off your modem/router and back on?
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VsAssassin
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Sun May 21, 2017 5:57 pm

Guys, has anyone been IP blocked by PlayStation here? Ito yung error message na nakukuha ko: WS-37397-9. Tumawag ako sa PLDT at sabi nung agent 2nd level daw ang makaka-resolve ng problem, pero nag-post na rin ako dito for possible insight. Reply na lang kayo guys kung na-encounter niyo na ito sa at kung ano ang ginawa niyo to resolve it. Thank you.
Lord, give me Your heart to have great compassion; Your eyes to see with my heart; Your ears to hear with my heart; Your voice so I can proclaim Your word with boldness!

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ron_bato
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Sun May 21, 2017 6:12 pm

My post on another thread. Hope it helps, but these are things that I did that worked for me.
ron_bato wrote:
Thu May 11, 2017 9:21 am
I think what is happening is that Sony is blocking your IP address (as part of their anti DDOS measures).

I've encountered something similar before, and here are a number of things which helped.

1. If you're using the pldt router (which sucks), use that as just a modem, and find a better wifi router (i'm using a linksys e1500 and i have never encountered issues since then).
2. Try going wired if you can, it's not ideal if malayo yung router mo, but it improves everything significantly.
3. Try connecting to your mobile data if you have a phone with an internet connection (ie use your phone's mobile hotspot) - make sure that everything is set up correctly. After you successfully connected (and tested your internet connection) connect to the internet using your pldt dsl and go through the usual process of setting it up (this works about 80 percent of the time for me before - sometimes, it's more finicky).

Good luck, and hopefully one of those solutions work
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grayfox17
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Sun May 21, 2017 6:28 pm

VsAssassin wrote:
Sun May 21, 2017 5:57 pm
Guys, has anyone been IP blocked by PlayStation here? Ito yung error message na nakukuha ko: WS-37397-9. Tumawag ako sa PLDT at sabi nung agent 2nd level daw ang makaka-resolve ng problem, pero nag-post na rin ako dito for possible insight. Reply na lang kayo guys kung na-encounter niyo na ito sa at kung ano ang ginawa niyo to resolve it. Thank you.
restart your modem baka makatulong. Naexperience ko to dati once when i was trying to check PSN via my ps4 and since i dont go online often hinayaan ko na lang. After a few days i tried again and i was able to access PSN na. As far as i remember, wala naman ako binabago sa setup noon except restarting the modem once - turn off then wait for 10sec then turn it back on.

Either restarting our modem help fixed the problem OR it got fixed by itself, which is, sa experience ko commonly happens.
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slaughterbit
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Mon May 22, 2017 10:02 am

VsAssassin wrote:
Sun May 21, 2017 5:57 pm
Guys, has anyone been IP blocked by PlayStation here? Ito yung error message na nakukuha ko: WS-37397-9. Tumawag ako sa PLDT at sabi nung agent 2nd level daw ang makaka-resolve ng problem, pero nag-post na rin ako dito for possible insight. Reply na lang kayo guys kung na-encounter niyo na ito sa at kung ano ang ginawa niyo to resolve it. Thank you.
I always experience this. Gamit ko ang phone ko as hotspot. Smart ang primary ko. Ang ginagawa ko nagconnect ako sa Globe then kapag nakapag-sign-in (minsan connect lang ng internet ok na) then balik ako sa Smart. It works everytime. Kailangan lang ma-refresh yung IP address siguro.
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ron_bato
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Mon May 22, 2017 3:50 pm

slaughterbit wrote:
Mon May 22, 2017 10:02 am

I always experience this. Gamit ko ang phone ko as hotspot. Smart ang primary ko. Ang ginagawa ko nagconnect ako sa Globe then kapag nakapag-sign-in (minsan connect lang ng internet ok na) then balik ako sa Smart. It works everytime. Kailangan lang ma-refresh yung IP address siguro.
Yeah this was the band-aid method that worked for me best. It got a little too inconvenient for me after a while though (having to keep doing this every other day was a hassle ultimately), so I decided to just replace our router with a proper one.

Other than not experiencing the IP ban again, my online gaming sessions have been better too (improved latency).
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jsnepo
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Mon May 22, 2017 4:48 pm

I bet your connections are in a CGNAT.
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kobemvp24
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Mon May 22, 2017 8:02 pm

VsAssassin wrote:
Sun May 21, 2017 5:57 pm
Guys, has anyone been IP blocked by PlayStation here? Ito yung error message na nakukuha ko: WS-37397-9. Tumawag ako sa PLDT at sabi nung agent 2nd level daw ang makaka-resolve ng problem, pero nag-post na rin ako dito for possible insight. Reply na lang kayo guys kung na-encounter niyo na ito sa at kung ano ang ginawa niyo to resolve it. Thank you.
naging problema ko yan last april.........reset mo lang yung modem router......after ko i-reset..ok na....nkapag log-in na psn...
PS4 ASIAN 2TB
PSVITA 16GB
PS3 SUPER SLIM 500GB
N3DSXL M4HU LE


currently playing:

PS4 - FFVII HD, Digimon Story Cybersleuth
PS3 - Trails of Cold Steel, Lost Dimension
PSV - Tales of Heart R, Persona $ Golden
3DS - Xenoblade HD
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VsAssassin
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Mon May 22, 2017 8:18 pm

ron_bato wrote:
Mon May 22, 2017 3:50 pm
slaughterbit wrote:
Mon May 22, 2017 10:02 am

I always experience this. Gamit ko ang phone ko as hotspot. Smart ang primary ko. Ang ginagawa ko nagconnect ako sa Globe then kapag nakapag-sign-in (minsan connect lang ng internet ok na) then balik ako sa Smart. It works everytime. Kailangan lang ma-refresh yung IP address siguro.
Yeah this was the band-aid method that worked for me best. It got a little too inconvenient for me after a while though (having to keep doing this every other day was a hassle ultimately), so I decided to just replace our router with a proper one.

Other than not experiencing the IP ban again, my online gaming sessions have been better too (improved latency).
Pero, correct me if I'm wrong, diba public IP address ang bina-ban ng PSN? Ibig sabihin, kahit magpalit ka ng modem/router, it wouldn't matter kasi ang IP assigned sayo ng ISP mo ay galing sa public IP pool nila? That said, changing your modem/router, which also changes the MAC, can and will change your (dynamic) public IP address at least once.

Anyway, thank you sa mga responses. I restarted my modem twice kanina and naka-sign in na ako ulit sa PSN (thank you God)! This happened when I was on call with PlayStation Philippines Customer Service. I hope and pray I don't get the old (banned) public IP ever though! I better refrain from restarting my modem moving forward. :P
Lord, give me Your heart to have great compassion; Your eyes to see with my heart; Your ears to hear with my heart; Your voice so I can proclaim Your word with boldness!

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grayfox17
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Mon May 22, 2017 8:54 pm

restarting modem usually solves common internet connection problems. :agree:

Ang madalas kasi na na-overlook ng karamihan is that nirerestart lang ng mabilis ang modem, dapat pagka-off antay ka ng mga 10sec or more then saka mo i-on ulit.
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ron_bato
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Mon May 22, 2017 9:28 pm

Well in my case kahit ilang reset ng modem banned ip address pa rin nakukuha ko (kahit isang minute naka off yung modem bago ko buksan uli).

Good for you na naayos ng reset. At one point umabot na sa akin yung point na di na gumagana yan and i had to do the connect via another internet source method before i finally settled on using a different router.

Have not looked back since.
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grayfox17
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Mon May 22, 2017 9:41 pm

For the benefit of those who dont know lang, when it comes to modems magkaiba ang "restart" sa "reset".

Restart is yung normal na papatayin mo lang tapos ON mo ulit. Yung "reset" is yung maliit na button either sa ilalim or likod ng modem (depends on the make and model) na kelangan pa gamitan ng paper clip or anything small and pointy that you can use to push. That will set your unit to factory default so kung activated ang access control sa device mo or any other current settings burado lahat yun. Last resort na dapat yung hard reset kasi pag dinalasan yun pwede ma-brick ng tuluyan yung device - its rare but it happens.

Just throwing it out there.
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z3kEn
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Mon Jun 05, 2017 9:57 am

Guys pa help, hindi ko ma sync yung psn trophies ko pero naka signed-in ako sa psn, ps store is working naman.
Eto yung nakalagay sa error history ko,

Error code: NW-31456-9
Application: NPXS20001
Nat type: 2
System Software: 4.70
Message: cannot sync trophies with psn network

Hindi ko alam if meron kinalaman yung bagong palit na binigay ng pldt na router since nasira yung old router ko and wala rin ako knowledge sa mga port port or something :D
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z3kEn
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Mon Jun 05, 2017 10:18 am

Kaka sync ko lang now after 30 tries? Lol, hindi ko alam ano yung naging issue or naging problem neto or meron lang sigurong issue yung network ng psn or pldt?
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