PlayStation Network Help Thread

Let's talk about anything about video games, no matter what platform it is. What is your favorite game? Who is your favorite character? What are the recently released games? What is DLC (downloadable content)? How do I beat this boss? How do I set up my team?
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kobemvp24
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Mon May 22, 2017 8:02 pm

VsAssassin wrote:
Sun May 21, 2017 5:57 pm
Guys, has anyone been IP blocked by PlayStation here? Ito yung error message na nakukuha ko: WS-37397-9. Tumawag ako sa PLDT at sabi nung agent 2nd level daw ang makaka-resolve ng problem, pero nag-post na rin ako dito for possible insight. Reply na lang kayo guys kung na-encounter niyo na ito sa at kung ano ang ginawa niyo to resolve it. Thank you.
naging problema ko yan last april.........reset mo lang yung modem router......after ko i-reset..ok na....nkapag log-in na psn...
PS4 ASIAN 2TB
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PS4 - FFVII HD, Digimon Story Cybersleuth
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VsAssassin
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Mon May 22, 2017 8:18 pm

ron_bato wrote:
Mon May 22, 2017 3:50 pm
slaughterbit wrote:
Mon May 22, 2017 10:02 am

I always experience this. Gamit ko ang phone ko as hotspot. Smart ang primary ko. Ang ginagawa ko nagconnect ako sa Globe then kapag nakapag-sign-in (minsan connect lang ng internet ok na) then balik ako sa Smart. It works everytime. Kailangan lang ma-refresh yung IP address siguro.
Yeah this was the band-aid method that worked for me best. It got a little too inconvenient for me after a while though (having to keep doing this every other day was a hassle ultimately), so I decided to just replace our router with a proper one.

Other than not experiencing the IP ban again, my online gaming sessions have been better too (improved latency).
Pero, correct me if I'm wrong, diba public IP address ang bina-ban ng PSN? Ibig sabihin, kahit magpalit ka ng modem/router, it wouldn't matter kasi ang IP assigned sayo ng ISP mo ay galing sa public IP pool nila? That said, changing your modem/router, which also changes the MAC, can and will change your (dynamic) public IP address at least once.

Anyway, thank you sa mga responses. I restarted my modem twice kanina and naka-sign in na ako ulit sa PSN (thank you God)! This happened when I was on call with PlayStation Philippines Customer Service. I hope and pray I don't get the old (banned) public IP ever though! I better refrain from restarting my modem moving forward. :P
Lord, give me Your heart to have great compassion; Your eyes to see with my heart; Your ears to hear with my heart; Your voice so I can proclaim Your word with boldness!

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grayfox17
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Mon May 22, 2017 8:54 pm

restarting modem usually solves common internet connection problems. :agree:

Ang madalas kasi na na-overlook ng karamihan is that nirerestart lang ng mabilis ang modem, dapat pagka-off antay ka ng mga 10sec or more then saka mo i-on ulit.
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ron_bato
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Mon May 22, 2017 9:28 pm

Well in my case kahit ilang reset ng modem banned ip address pa rin nakukuha ko (kahit isang minute naka off yung modem bago ko buksan uli).

Good for you na naayos ng reset. At one point umabot na sa akin yung point na di na gumagana yan and i had to do the connect via another internet source method before i finally settled on using a different router.

Have not looked back since.
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grayfox17
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Mon May 22, 2017 9:41 pm

For the benefit of those who dont know lang, when it comes to modems magkaiba ang "restart" sa "reset".

Restart is yung normal na papatayin mo lang tapos ON mo ulit. Yung "reset" is yung maliit na button either sa ilalim or likod ng modem (depends on the make and model) na kelangan pa gamitan ng paper clip or anything small and pointy that you can use to push. That will set your unit to factory default so kung activated ang access control sa device mo or any other current settings burado lahat yun. Last resort na dapat yung hard reset kasi pag dinalasan yun pwede ma-brick ng tuluyan yung device - its rare but it happens.

Just throwing it out there.
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z3kEn
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Mon Jun 05, 2017 9:57 am

Guys pa help, hindi ko ma sync yung psn trophies ko pero naka signed-in ako sa psn, ps store is working naman.
Eto yung nakalagay sa error history ko,

Error code: NW-31456-9
Application: NPXS20001
Nat type: 2
System Software: 4.70
Message: cannot sync trophies with psn network

Hindi ko alam if meron kinalaman yung bagong palit na binigay ng pldt na router since nasira yung old router ko and wala rin ako knowledge sa mga port port or something :D
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z3kEn
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Mon Jun 05, 2017 10:18 am

Kaka sync ko lang now after 30 tries? Lol, hindi ko alam ano yung naging issue or naging problem neto or meron lang sigurong issue yung network ng psn or pldt?
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z3kEn
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Mon Jun 05, 2017 1:20 pm

mukhang di ulit ako maka sync, sinubukan ko ulit now pero nakuha ko ulit yung error NW-31456-9 and di ako maka connect online :(
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DonKB-PSX
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Mon Jun 05, 2017 2:16 pm

z3kEn wrote:
Mon Jun 05, 2017 9:57 am
Guys pa help, hindi ko ma sync yung psn trophies ko pero naka signed-in ako sa psn, ps store is working naman.
Eto yung nakalagay sa error history ko,

Error code: NW-31456-9
Application: NPXS20001
Nat type: 2
System Software: 4.70
Message: cannot sync trophies with psn network

Hindi ko alam if meron kinalaman yung bagong palit na binigay ng pldt na router since nasira yung old router ko and wala rin ako knowledge sa mga port port or something :D
Mako-Kodak-an (my slang term for taking a picture :lol:) mo yung binigay sa iyong modem/router ng PLDT? Baudtec yata yung pinalit sa amin last year. Direktang wired ako naka connect sa PS4 ko. Nangyari rin sa akin a few weeks ag na nakaka-sign in pero hirap mag sync ng Trophies. Hindi ko na matandaan kung ni-on-off ko lang yung modem/router ko, pero umayos din pagkatapos ng mga isang araw. Mas maganda post mo yung model ng modem/router tapos subukan ko na lang din i-Google yung error code. Nasubukan mo na rin Public DNS ng Google?


EDIT: Try this post. Although still requires you to change settings in your router.
http://community.eu.playstation.com/t5/ ... p/21316433
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z3kEn
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Mon Jun 05, 2017 2:23 pm

^yes yan lagi nakalagay sa dns ko.
Hindi marunong sa mga port forwarding lol, balak ko na nga bumili ng router:(
Hindi ko alam kubg bakit di sya makaconnect eh, nat type 2 naman yung lumalabas sa internet status.

Pro link pala yung pinalit ng pldt, malakas yung ilaw:(
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grayfox17
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Mon Jun 05, 2017 2:24 pm

i assume you did turn off your modem and turned it back on?
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z3kEn
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Mon Jun 05, 2017 2:29 pm

grayfox17 wrote:
Mon Jun 05, 2017 2:24 pm
i assume you did turn off your modem and turned it back on?
maraming beses na pafs.
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grayfox17
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Mon Jun 05, 2017 2:31 pm

z3kEn wrote:
Mon Jun 05, 2017 2:29 pm
grayfox17 wrote:
Mon Jun 05, 2017 2:24 pm
i assume you did turn off your modem and turned it back on?
maraming beses na pafs.
wag mabilisan pre, ipahinga mo modem mo by turning it off for about 30 sec or more then saka mo i-on....
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z3kEn
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Mon Jun 05, 2017 2:34 pm

^ yup more than 30 sec, after 1 to 3 minutes pa nga minsan .
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grayfox17
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Mon Jun 05, 2017 2:35 pm

z3kEn wrote:
Mon Jun 05, 2017 2:34 pm
^ yup more than 30 sec, after 1 to 3 minutes pa nga minsan .
wala.....baka sira na yang ps4 mo. :sweat:
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darkwing_uop
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Mon Jun 05, 2017 7:42 pm

but you can play online?
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z3kEn
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Mon Jun 05, 2017 8:21 pm

darkwing_uop wrote:
Mon Jun 05, 2017 7:42 pm
but you can play online?
Actually i don't really play online since i dont have ps+ right now, napansin ko lang nahirapan siya minsan mag connect sa servers online, for example yung online features ng persona 5 na didisconnect lagi yung connection same for browsing some ranking stats online eg. Resident evil rankings, antagal mag connect hanggang mag error nalang siya ng NW-31456-9 cannot connect :sweat:
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grayfox17
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Mon Jun 05, 2017 8:38 pm

pero nakaka konek ka ba at all online?
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z3kEn
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Mon Jun 05, 2017 8:43 pm

Yes naka signed in siya.
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grayfox17
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Mon Jun 05, 2017 8:47 pm

weird man... naka wifi kami pldtmydsl tapos nakaka sign in naman ako sa psn at nakapag sync ako ng trophies then upload ng save games kanina lang.

I suspect baka sa servers nung game ang may problema. Ako kasi problema ko ngayon laging connection lost pag nag attempt ako ng online match sa tekken 7 pero other than that, normal ang online functionalities ng psn from my end.
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z3kEn
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Mon Jun 05, 2017 8:50 pm

Nasubukan ko na sa ibang game pero ayaw talaga siya.
Ganito lagi lumalabas

Maayos naman yung internet connection test, NAT type 2 lumalabas.
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grayfox17
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Mon Jun 05, 2017 8:53 pm

teka, anong region gamit mo ngayon na nangyayari yang problema mo sa psn?

best advice na lang siguro na masasabi ko is to wait it out..may mga naexperience na rin akong ganyan dati sa psn pero since hindi naman ako madalas naglalaro online kaya hindi ko napapansin at hinahayaan ko na lang. Sometimes it fixes by itself.
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z3kEn
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Mon Jun 05, 2017 8:56 pm

US account ko matagal na, ngayon ko lang din na encounter yung ganito.
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grayfox17
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Mon Jun 05, 2017 9:01 pm

tried logging in just now to my US psn account on my pc ok naman.... try mo mag logout at login ulit.
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z3kEn
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Mon Jun 05, 2017 9:22 pm

Sa ngayon ok naman siya, nakapag sync ako trophies and na access ko na yung online rankings, monitor ko lang ulit, update ko kayo if ok na talaga.
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