PlayStation Network Help Thread

Let's talk about anything about video games, no matter what platform it is. What is your favorite game? Who is your favorite character? What are the recently released games? What is DLC (downloadable content)? How do I beat this boss? How do I set up my team?
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alex042795
Kinetica
Kinetica
Posts: 4233
Joined: Fri Nov 13, 2009 5:37 pm
PSN ID: alex042795
Location: Milan

Thu Feb 09, 2017 12:28 am

May nakarecover na ba dito ng account nila? Ganito kasi nangyari biglang pinareset ng psn yung password nung account ng kuya ko, kaso yung email na ginamit niya dun eh matagal ng di nagagamit di na namin alam yung password. Tinatry ko yung live chat ng sony di ako maka connect sa agent, tapos yung sa Twitter di naman nagrereply yung @askplaystation :sweat:
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Paoromero10
Motor Toon Grand Prix
Posts: 1
Joined: Mon Feb 20, 2017 9:42 am
PSN ID: Paoromero10

Mon Feb 20, 2017 10:05 am

Mga chief, newbie question lang po. Hehe. May difference po ba sa dami ng players sa multiplayer online pag US Or SG yung location ng PSN account? Kakabili ko lang po kasi ng PS+ tapos US po yung account ng psn ko. (Problem: Black Ops 3 :) kasi yung game na nilalaro ko online, tapos halos wala ako masalihan or sobra onti ng players) PSN location ba? Or baka sa intrnet speed connection ko? :facepalm:
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grayfox17
Resistance: Fall of Man
Resistance: Fall of Man
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Mon Feb 20, 2017 1:17 pm

^minsan nasa timing din. Ang timezone ng SG at PH pareho lang pero ang US syempre baliktad. Kung araw ka naka online then nighttime sa kanila yun at tulog na sila.
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psybuster2013
Motor Toon Grand Prix
Posts: 41
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PSN ID: psybuster2013

Mon Feb 20, 2017 2:17 pm

Mga Sir,

Kakatapos ko lang ng unang transaction ko with Sir Tippasi_Pao for PSN cards (NA). Interested din ako for SG PSN cards but it seems NA region lang meron si Sir Pao... Meron din bang mga sellers dito na SG PSN ang binebenta?
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grayfox17
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Mon Feb 20, 2017 6:17 pm

^try mo sa offgamers. tumatanggap sila ng ph credit/debit cards basta visa/mastercard yan.
**** ****!
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Daniel
PlayStation
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Wed Feb 22, 2017 11:41 am

Meron daw SG cards sa iTech/GameOneGadget. Ano ang malapit sayong malls? Ang natanungan ko yung nasa Glorietta 1.
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PSN ID: Bobo-Bambano (US), Hunghunk (Asian SG), imajackiechanfan (Asian HK)
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psybuster2013
Motor Toon Grand Prix
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Wed Feb 22, 2017 1:37 pm

Daniel wrote:
Wed Feb 22, 2017 11:41 am
Meron daw SG cards sa iTech/GameOneGadget. Ano ang malapit sayong malls? Ang natanungan ko yung nasa Glorietta 1.
After my first purchase with Sir Pao for discounted and cheaper PSN NA cards... na-realize ko na may naiisave ako if compare sa I-Tech or DB ako bumili... Even play-asia is somehow tumaas ang cost ng digital PSN cards... Kaya, naghahanap ako ng mga sellers na makaka save or less cost from the mentioned retailers.
grayfox17 wrote:
Mon Feb 20, 2017 6:17 pm
^try mo sa offgamers. tumatanggap sila ng ph credit/debit cards basta visa/mastercard yan.
Thanks! it seems discounted ang SG PSN cards nila... This will be my last option if wala pa ding SRW V bukas sa I-tech or Datablitz.
Lionheart
Motor Toon Grand Prix
Posts: 2
Joined: Mon Mar 13, 2017 8:18 pm

Mon Mar 13, 2017 8:22 pm

I am well aware of the fact that the Philippines doesn't have its own location for PSN. The question is, how can I buy games through PSN ? Will PSN accept the payment if I put a filipino credit card ? The location I put in my psn account is Singapore.
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darkwing_uop
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Location: Cebu

Mon Mar 13, 2017 10:14 pm

It's better to use the Hongkong PSN store, since it accepts Philippine CC (I'm using Citibank)
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Daniel
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Wed Mar 15, 2017 1:26 pm

You can load credits to your account, similar with prepaid cards for phones. We have a member who regularly sells PSN codes. This is for US PSN.
http://www.pinoyps.com/viewtopic.php?f=237&t=68554

Create a US PSN account as it has the most discounts. :D

Hong Kong is good as we can use our local credit cards.
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Lionheart
Motor Toon Grand Prix
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Wed Mar 15, 2017 5:14 pm

darkwing_uop wrote:
Mon Mar 13, 2017 10:14 pm
It's better to use the Hongkong PSN store, since it accepts Philippine CC (I'm using Citibank)
so in short di nila tatanggapin ang ph credit cards ??
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Daniel
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Wed Mar 15, 2017 10:01 pm

For non-HK store? Yes, hindi nila tatanggapin.
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Daniel
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Wed Mar 15, 2017 10:02 pm

May 1 pa palang option. Amazon. Bibigyan ka ng digital codes. Pwede ang local credit cards. Kailangan mo lang ng US address. Madali na yun. Pwede rin sigurong gamitin ang Google address.
http://www.pinoyps.com/viewtopic.php?f=121&t=60813
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PSN ID: Bobo-Bambano (US), Hunghunk (Asian SG), imajackiechanfan (Asian HK)
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kobemvp24
Warhawk
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Thu Apr 13, 2017 6:52 pm

mga boss..

2 net connection ko sa bahay...

dun sa home fibr ko sa room...di ako ma access sa ps store kahit sa web......na encounter ko din yung WS-37397-9 sa ps4 pro di ko ma sign psn ko.... di din ako maka connect sa psn sa ps3...error 807 yata....pero 2 weeks ago sa ps4 nkapasok pa ko sa psn store check ko kase yung psn balance ko...

sa fibr ko sa sala.....ok naman both pro and ps3....

ano kaya problema sa fibr ko sa room???

ty sa makaktulong....
PS4 ASIAN 2TB
PSVITA 16GB
PS3 SUPER SLIM 500GB
N3DSXL M4HU LE


currently playing:

PS4 - FFVII HD, Digimon Story Cybersleuth
PS3 - Trails of Cold Steel, Lost Dimension
PSV - Tales of Heart R, Persona $ Golden
3DS - Xenoblade HD
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darkwing_uop
PlayStation
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PSN ID: darkwing75
Location: Cebu

Thu Apr 13, 2017 11:08 pm

are you using another router which is connected to the PLDT router?
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grayfox17
Resistance: Fall of Man
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Thu Apr 13, 2017 11:19 pm

kobemvp24 wrote:
Thu Apr 13, 2017 6:52 pm
mga boss..

2 net connection ko sa bahay...

dun sa home fibr ko sa room...di ako ma access sa ps store kahit sa web......na encounter ko din yung WS-37397-9 sa ps4 pro di ko ma sign psn ko.... di din ako maka connect sa psn sa ps3...error 807 yata....pero 2 weeks ago sa ps4 nkapasok pa ko sa psn store check ko kase yung psn balance ko...

sa fibr ko sa sala.....ok naman both pro and ps3....

ano kaya problema sa fibr ko sa room???

ty sa makaktulong....
kung nakaka-konek naman kamo sa fibr sa sala it means good ang internet connection nyo. Anong setup ng lan nyo sa buong bahay including your room?
**** ****!
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kobemvp24
Warhawk
Posts: 878
Joined: Mon May 11, 2015 8:15 pm
PSN ID: kobemvp024

Thu Apr 13, 2017 11:47 pm

grayfox17 wrote:
Thu Apr 13, 2017 11:19 pm
kobemvp24 wrote:
Thu Apr 13, 2017 6:52 pm
mga boss..

2 net connection ko sa bahay...

dun sa home fibr ko sa room...di ako ma access sa ps store kahit sa web......na encounter ko din yung WS-37397-9 sa ps4 pro di ko ma sign psn ko.... di din ako maka connect sa psn sa ps3...error 807 yata....pero 2 weeks ago sa ps4 nkapasok pa ko sa psn store check ko kase yung psn balance ko...

sa fibr ko sa sala.....ok naman both pro and ps3....

ano kaya problema sa fibr ko sa room???

ty sa makaktulong....
kung nakaka-konek naman kamo sa fibr sa sala it means good ang internet connection nyo. Anong setup ng lan nyo sa buong bahay including your room?
magkaiba sila ng plan....ok naman yung net connection...na resume ko pa kase yung nasa download list ko...di lang talaga makapag sign-in sa psn....psn sign-in failed.... :facepalm:
PS4 ASIAN 2TB
PSVITA 16GB
PS3 SUPER SLIM 500GB
N3DSXL M4HU LE


currently playing:

PS4 - FFVII HD, Digimon Story Cybersleuth
PS3 - Trails of Cold Steel, Lost Dimension
PSV - Tales of Heart R, Persona $ Golden
3DS - Xenoblade HD
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grayfox17
Resistance: Fall of Man
Resistance: Fall of Man
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Joined: Tue Feb 28, 2012 9:52 am

Thu Apr 13, 2017 11:51 pm

the simplest advice i can give you is to sign out from your psn tapos try connecting at one wifi point at a time then retry logging in.
**** ****!
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kobemvp24
Warhawk
Posts: 878
Joined: Mon May 11, 2015 8:15 pm
PSN ID: kobemvp024

Fri Apr 14, 2017 6:39 am

grayfox17 wrote:
Thu Apr 13, 2017 11:51 pm
the simplest advice i can give you is to sign out from your psn tapos try connecting at one wifi point at a time then retry logging in.
ty sir :2thumbs:

ok na...nka login na sa psn...reset, restart ng modem....
PS4 ASIAN 2TB
PSVITA 16GB
PS3 SUPER SLIM 500GB
N3DSXL M4HU LE


currently playing:

PS4 - FFVII HD, Digimon Story Cybersleuth
PS3 - Trails of Cold Steel, Lost Dimension
PSV - Tales of Heart R, Persona $ Golden
3DS - Xenoblade HD
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VsAssassin
Spyro the Dragon
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Sun May 21, 2017 5:57 pm

Guys, has anyone been IP blocked by PlayStation here? Ito yung error message na nakukuha ko: WS-37397-9. Tumawag ako sa PLDT at sabi nung agent 2nd level daw ang makaka-resolve ng problem, pero nag-post na rin ako dito for possible insight. Reply na lang kayo guys kung na-encounter niyo na ito sa at kung ano ang ginawa niyo to resolve it. Thank you.
Lord, give me Your heart to have great compassion; Your eyes to see with my heart; Your ears to hear with my heart; Your voice so I can proclaim Your word with boldness!

PSN ID: VsAssassin
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ron_bato
Resistance: Fall of Man
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Joined: Sat Aug 15, 2009 10:23 am

Sun May 21, 2017 6:12 pm

My post on another thread. Hope it helps, but these are things that I did that worked for me.
ron_bato wrote:
Thu May 11, 2017 9:21 am
I think what is happening is that Sony is blocking your IP address (as part of their anti DDOS measures).

I've encountered something similar before, and here are a number of things which helped.

1. If you're using the pldt router (which sucks), use that as just a modem, and find a better wifi router (i'm using a linksys e1500 and i have never encountered issues since then).
2. Try going wired if you can, it's not ideal if malayo yung router mo, but it improves everything significantly.
3. Try connecting to your mobile data if you have a phone with an internet connection (ie use your phone's mobile hotspot) - make sure that everything is set up correctly. After you successfully connected (and tested your internet connection) connect to the internet using your pldt dsl and go through the usual process of setting it up (this works about 80 percent of the time for me before - sometimes, it's more finicky).

Good luck, and hopefully one of those solutions work
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grayfox17
Resistance: Fall of Man
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Sun May 21, 2017 6:28 pm

VsAssassin wrote:
Sun May 21, 2017 5:57 pm
Guys, has anyone been IP blocked by PlayStation here? Ito yung error message na nakukuha ko: WS-37397-9. Tumawag ako sa PLDT at sabi nung agent 2nd level daw ang makaka-resolve ng problem, pero nag-post na rin ako dito for possible insight. Reply na lang kayo guys kung na-encounter niyo na ito sa at kung ano ang ginawa niyo to resolve it. Thank you.
restart your modem baka makatulong. Naexperience ko to dati once when i was trying to check PSN via my ps4 and since i dont go online often hinayaan ko na lang. After a few days i tried again and i was able to access PSN na. As far as i remember, wala naman ako binabago sa setup noon except restarting the modem once - turn off then wait for 10sec then turn it back on.

Either restarting our modem help fixed the problem OR it got fixed by itself, which is, sa experience ko commonly happens.
**** ****!
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slaughterbit
Jumping Flash!
Posts: 244
Joined: Mon Oct 17, 2011 5:24 pm
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Location: Pasig

Mon May 22, 2017 10:02 am

VsAssassin wrote:
Sun May 21, 2017 5:57 pm
Guys, has anyone been IP blocked by PlayStation here? Ito yung error message na nakukuha ko: WS-37397-9. Tumawag ako sa PLDT at sabi nung agent 2nd level daw ang makaka-resolve ng problem, pero nag-post na rin ako dito for possible insight. Reply na lang kayo guys kung na-encounter niyo na ito sa at kung ano ang ginawa niyo to resolve it. Thank you.
I always experience this. Gamit ko ang phone ko as hotspot. Smart ang primary ko. Ang ginagawa ko nagconnect ako sa Globe then kapag nakapag-sign-in (minsan connect lang ng internet ok na) then balik ako sa Smart. It works everytime. Kailangan lang ma-refresh yung IP address siguro.
US PSN ID: slaughterbit
HK PSN ID: slaughterbit_hk

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ron_bato
Resistance: Fall of Man
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Mon May 22, 2017 3:50 pm

slaughterbit wrote:
Mon May 22, 2017 10:02 am

I always experience this. Gamit ko ang phone ko as hotspot. Smart ang primary ko. Ang ginagawa ko nagconnect ako sa Globe then kapag nakapag-sign-in (minsan connect lang ng internet ok na) then balik ako sa Smart. It works everytime. Kailangan lang ma-refresh yung IP address siguro.
Yeah this was the band-aid method that worked for me best. It got a little too inconvenient for me after a while though (having to keep doing this every other day was a hassle ultimately), so I decided to just replace our router with a proper one.

Other than not experiencing the IP ban again, my online gaming sessions have been better too (improved latency).
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jsnepo
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Mon May 22, 2017 4:48 pm

I bet your connections are in a CGNAT.
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