PlayStation Network Help Thread

Let's talk about anything about video games, no matter what platform it is. What is your favorite game? Who is your favorite character? What are the recently released games? What is DLC (downloadable content)? How do I beat this boss? How do I set up my team?
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z3kEn
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Mon Jun 05, 2017 1:20 pm

mukhang di ulit ako maka sync, sinubukan ko ulit now pero nakuha ko ulit yung error NW-31456-9 and di ako maka connect online :(
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DonKB-PSX
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Mon Jun 05, 2017 2:16 pm

z3kEn wrote:
Mon Jun 05, 2017 9:57 am
Guys pa help, hindi ko ma sync yung psn trophies ko pero naka signed-in ako sa psn, ps store is working naman.
Eto yung nakalagay sa error history ko,

Error code: NW-31456-9
Application: NPXS20001
Nat type: 2
System Software: 4.70
Message: cannot sync trophies with psn network

Hindi ko alam if meron kinalaman yung bagong palit na binigay ng pldt na router since nasira yung old router ko and wala rin ako knowledge sa mga port port or something :D
Mako-Kodak-an (my slang term for taking a picture :lol:) mo yung binigay sa iyong modem/router ng PLDT? Baudtec yata yung pinalit sa amin last year. Direktang wired ako naka connect sa PS4 ko. Nangyari rin sa akin a few weeks ag na nakaka-sign in pero hirap mag sync ng Trophies. Hindi ko na matandaan kung ni-on-off ko lang yung modem/router ko, pero umayos din pagkatapos ng mga isang araw. Mas maganda post mo yung model ng modem/router tapos subukan ko na lang din i-Google yung error code. Nasubukan mo na rin Public DNS ng Google?


EDIT: Try this post. Although still requires you to change settings in your router.
http://community.eu.playstation.com/t5/ ... p/21316433
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z3kEn
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Mon Jun 05, 2017 2:23 pm

^yes yan lagi nakalagay sa dns ko.
Hindi marunong sa mga port forwarding lol, balak ko na nga bumili ng router:(
Hindi ko alam kubg bakit di sya makaconnect eh, nat type 2 naman yung lumalabas sa internet status.

Pro link pala yung pinalit ng pldt, malakas yung ilaw:(
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grayfox17
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Mon Jun 05, 2017 2:24 pm

i assume you did turn off your modem and turned it back on?
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z3kEn
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Mon Jun 05, 2017 2:29 pm

grayfox17 wrote:
Mon Jun 05, 2017 2:24 pm
i assume you did turn off your modem and turned it back on?
maraming beses na pafs.
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grayfox17
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Mon Jun 05, 2017 2:31 pm

z3kEn wrote:
Mon Jun 05, 2017 2:29 pm
grayfox17 wrote:
Mon Jun 05, 2017 2:24 pm
i assume you did turn off your modem and turned it back on?
maraming beses na pafs.
wag mabilisan pre, ipahinga mo modem mo by turning it off for about 30 sec or more then saka mo i-on....
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z3kEn
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Mon Jun 05, 2017 2:34 pm

^ yup more than 30 sec, after 1 to 3 minutes pa nga minsan .
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grayfox17
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Mon Jun 05, 2017 2:35 pm

z3kEn wrote:
Mon Jun 05, 2017 2:34 pm
^ yup more than 30 sec, after 1 to 3 minutes pa nga minsan .
wala.....baka sira na yang ps4 mo. :sweat:
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darkwing_uop
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Mon Jun 05, 2017 7:42 pm

but you can play online?
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z3kEn
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Mon Jun 05, 2017 8:21 pm

darkwing_uop wrote:
Mon Jun 05, 2017 7:42 pm
but you can play online?
Actually i don't really play online since i dont have ps+ right now, napansin ko lang nahirapan siya minsan mag connect sa servers online, for example yung online features ng persona 5 na didisconnect lagi yung connection same for browsing some ranking stats online eg. Resident evil rankings, antagal mag connect hanggang mag error nalang siya ng NW-31456-9 cannot connect :sweat:
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grayfox17
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Mon Jun 05, 2017 8:38 pm

pero nakaka konek ka ba at all online?
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z3kEn
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Mon Jun 05, 2017 8:43 pm

Yes naka signed in siya.
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grayfox17
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Mon Jun 05, 2017 8:47 pm

weird man... naka wifi kami pldtmydsl tapos nakaka sign in naman ako sa psn at nakapag sync ako ng trophies then upload ng save games kanina lang.

I suspect baka sa servers nung game ang may problema. Ako kasi problema ko ngayon laging connection lost pag nag attempt ako ng online match sa tekken 7 pero other than that, normal ang online functionalities ng psn from my end.
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z3kEn
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Mon Jun 05, 2017 8:50 pm

Nasubukan ko na sa ibang game pero ayaw talaga siya.
Ganito lagi lumalabas

Maayos naman yung internet connection test, NAT type 2 lumalabas.
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grayfox17
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Mon Jun 05, 2017 8:53 pm

teka, anong region gamit mo ngayon na nangyayari yang problema mo sa psn?

best advice na lang siguro na masasabi ko is to wait it out..may mga naexperience na rin akong ganyan dati sa psn pero since hindi naman ako madalas naglalaro online kaya hindi ko napapansin at hinahayaan ko na lang. Sometimes it fixes by itself.
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z3kEn
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Mon Jun 05, 2017 8:56 pm

US account ko matagal na, ngayon ko lang din na encounter yung ganito.
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grayfox17
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Mon Jun 05, 2017 9:01 pm

tried logging in just now to my US psn account on my pc ok naman.... try mo mag logout at login ulit.
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z3kEn
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Mon Jun 05, 2017 9:22 pm

Sa ngayon ok naman siya, nakapag sync ako trophies and na access ko na yung online rankings, monitor ko lang ulit, update ko kayo if ok na talaga.
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z3kEn
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Fri Jun 09, 2017 11:43 am

4 days straight and naging stable na rin yung connection ko after ko tinawag sa kanila yung issue. So possible na pldt na mismo yung mag configure sa router nila? hmm
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altahi
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Sat Jun 10, 2017 10:35 am

Sometimes this happens on my OBSOLETE Globe Broadband DSL connection as well. Just do the power cycle method.
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Daniel
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Tue Jun 13, 2017 12:48 am

possible connection issue? pag sa PS4 nakakapasok sa ko PS Store. pag sa PC hindi.
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grayfox17
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Tue Jun 13, 2017 12:50 am

that's clearly a psn issue. Kung connection yan di ka talaga makakakonek on any device at all
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jsnepo
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Sat Jun 24, 2017 1:39 am

grayfox17 wrote:
Tue Jun 13, 2017 12:50 am
that's clearly a psn issue. Kung connection yan di ka talaga makakakonek on any device at all
Not true. There may be some settings in his network that's not allowing him to sync. It's also possible that his upload is botched.

Though it says NAT2 but do you have a firewall enabled?
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slaughterbit
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Sun Jun 25, 2017 8:03 pm

I finally solved my WS-37397-9 that plagued me through multiple IP changes and several full malware scans of every device on the home network. My access would come and go every few days and I scoured the web constantly for any hints and always finding the same answers. Then I stumbled on a remote forum post somewhere that mentioned something that I previously thought a possibility, but quickly discounted as it seemed impossible to me.

My SoftEther VPN client that was installed on one of my PCs was the culprit. Apparently, even when not in use, the software creates a virtual device on the home network that Sony's third-party network security company somehow detects and deems a threat, I uninstalled the SoftEther VPN client software and went an extra step of disabling my VPN in Wondow's 10 Network and sharing center (-> change adapter settings). After about a week, my access to PSN and Sony services came back (not unusual), but has remained for a solid week now instead of a day or even only an hour.

TLDR: If you have SoftEther VPN client on a network device, it causes Sony's security systems to literally shake.
Found this on the Sony PlayStation Community Support Forums.

https://community.playstation.com/conte ... 397-9-bSXW

I was getting the error for the past few days and remembered that I have a VPN installed. So I uninstalled it and finally got back in.
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Thu Jun 29, 2017 1:27 pm

Possible kayang na-ban ang IP address mo? Based on my experience, pag banned and IP may times na makaka-sign in ka sa PSN, an indication is you can see your friends list with online peeps showing, pero since banned IP mo, yung full network access mo is limited at reflected yun sa games mo na may network connectivity and features.
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