PlayStation Network Help Thread

Let's talk about anything about video games, no matter what platform it is. What is your favorite game? Who is your favorite character? What are the recently released games? What is DLC (downloadable content)? How do I beat this boss? How do I set up my team?
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z3kEn
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Fri Jun 09, 2017 11:43 am

4 days straight and naging stable na rin yung connection ko after ko tinawag sa kanila yung issue. So possible na pldt na mismo yung mag configure sa router nila? hmm
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altahi
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Sat Jun 10, 2017 10:35 am

Sometimes this happens on my OBSOLETE Globe Broadband DSL connection as well. Just do the power cycle method.
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Daniel
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Tue Jun 13, 2017 12:48 am

possible connection issue? pag sa PS4 nakakapasok sa ko PS Store. pag sa PC hindi.
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grayfox17
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Tue Jun 13, 2017 12:50 am

that's clearly a psn issue. Kung connection yan di ka talaga makakakonek on any device at all
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jsnepo
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Sat Jun 24, 2017 1:39 am

grayfox17 wrote:
Tue Jun 13, 2017 12:50 am
that's clearly a psn issue. Kung connection yan di ka talaga makakakonek on any device at all
Not true. There may be some settings in his network that's not allowing him to sync. It's also possible that his upload is botched.

Though it says NAT2 but do you have a firewall enabled?
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slaughterbit
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Sun Jun 25, 2017 8:03 pm

I finally solved my WS-37397-9 that plagued me through multiple IP changes and several full malware scans of every device on the home network. My access would come and go every few days and I scoured the web constantly for any hints and always finding the same answers. Then I stumbled on a remote forum post somewhere that mentioned something that I previously thought a possibility, but quickly discounted as it seemed impossible to me.

My SoftEther VPN client that was installed on one of my PCs was the culprit. Apparently, even when not in use, the software creates a virtual device on the home network that Sony's third-party network security company somehow detects and deems a threat, I uninstalled the SoftEther VPN client software and went an extra step of disabling my VPN in Wondow's 10 Network and sharing center (-> change adapter settings). After about a week, my access to PSN and Sony services came back (not unusual), but has remained for a solid week now instead of a day or even only an hour.

TLDR: If you have SoftEther VPN client on a network device, it causes Sony's security systems to literally shake.
Found this on the Sony PlayStation Community Support Forums.

https://community.playstation.com/conte ... 397-9-bSXW

I was getting the error for the past few days and remembered that I have a VPN installed. So I uninstalled it and finally got back in.
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VsAssassin
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Thu Jun 29, 2017 1:27 pm

Possible kayang na-ban ang IP address mo? Based on my experience, pag banned and IP may times na makaka-sign in ka sa PSN, an indication is you can see your friends list with online peeps showing, pero since banned IP mo, yung full network access mo is limited at reflected yun sa games mo na may network connectivity and features.
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Daniel
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Fri Jun 30, 2017 12:17 am

problem solved!
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ale828
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Mon Jul 31, 2017 12:05 am

guys currently having a problem connecting to the PSN+ and internet connection using my PS4. started 2 days ago. sometimes it will connect but you have to go to the system settings and manually try to set up the internet connection again.

I am using PLDT FBR on a linksys/cisco modem. i usually use a LAN cable but i even tried wifi and it doesn't work.
The PS4 is able to get an IP address but when it test the internet connection wala this is both for wifi and Lan cable.

I tried on and off both the router and FBR modem to no avail. regular internet wifi with my laptop ad iphone is no problem.
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ron_bato
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Mon Jul 31, 2017 8:54 am

ale828 wrote:
Mon Jul 31, 2017 12:05 am
guys currently having a problem connecting to the PSN+ and internet connection using my PS4. started 2 days ago. sometimes it will connect but you have to go to the system settings and manually try to set up the internet connection again.

I am using PLDT FBR on a linksys/cisco modem. i usually use a LAN cable but i even tried wifi and it doesn't work.
The PS4 is able to get an IP address but when it test the internet connection wala this is both for wifi and Lan cable.

I tried on and off both the router and FBR modem to no avail. regular internet wifi with my laptop ad iphone is no problem.
Could you share what error message you are getting?
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grayfox17
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Mon Jul 31, 2017 11:41 am

ale828 wrote:
Mon Jul 31, 2017 12:05 am
guys currently having a problem connecting to the PSN+ and internet connection using my PS4. started 2 days ago. sometimes it will connect but you have to go to the system settings and manually try to set up the internet connection again.

I am using PLDT FBR on a linksys/cisco modem. i usually use a LAN cable but i even tried wifi and it doesn't work.
The PS4 is able to get an IP address but when it test the internet connection wala this is both for wifi and Lan cable.

I tried on and off both the router and FBR modem to no avail. regular internet wifi with my laptop ad iphone is no problem.
Since nakakakonek ang ibang devices then it means walang problema sa connection mo. My opinion is, dahil siguro pinagpalit mo si wifi at LAN kaka-figure out kung ano nangyari kaya nanibago ngayon si ps4 sa nadedetect nyang connection mo which is why need mo pa mag setup ulit para lang marecognize at kagatin ni ps4 yung current setup na nakakabit sa kanya.

You mentioned pinatay mo na yung router at modem already. Try turning them BOTH again pero this time tagalan mo yung time na naka-off sila pareho, mga 15sec then saka mo subukan kumabit ulit via ps4 on WIFI.

Para safe, mag stick ka sa isang connection method lang for all device types - in this case, wifi lahat para uniformed ang setup sa buong bahay. For convenience sake, mas madali kasi in your part pag isang uri lang ng koneksyon ang aasikasuhin mo. I suspect na may kinalaman yung pag ulan recently kaya nakaapekto sa connection mo somehow pero i doubt it kasi naka fiber ka na and ang common na apektado ng weather is yung mga naka dsl kasi tumatawid pa rin sa kawad ng kuryente ang mga yun.
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ale828
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Mon Jul 31, 2017 9:41 pm

Thanks guys.

ron_bato - i was getting no network connection or Time lapsed waiting for response from server, something to that effect.

Its currently working back to normal na today. Hopefully it won't happen again but i will keep you posted.
I don't know if its the weather or something that caused this minor glitch.
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garubezu
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Thu Aug 10, 2017 10:47 am

not sure if this is the right thread for this :D

i am planning to buy the HZD DLC sa november. console po is r3, game is r1
pero i have leftover funds sa R3 account, not sure if pede yun gamitin or should it match the game's region?
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Daniel
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Thu Aug 10, 2017 1:56 pm

sa mga games sa PS4, from experience, dapat pareho ng region yung game at DLC. kung merong free DLC sa HZD sa R3 account mo, subukan mong i-download at gamitin sa R1. kung gumana, good. so pag bumili ka ng paid DLC, sure na gagana.
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ron_bato
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Thu Aug 10, 2017 2:20 pm

Tama sinabi ni Daniel, most likely dahil sony game yan, region locked ang DLC. So if R1 yung game mo, dapat sa R1 store mo bilhin DLC.
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garubezu
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Thu Aug 10, 2017 3:43 pm

ok thanks mga pafs, bili na lang ako r1 funds para sure :D
timiboi
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Sun Aug 27, 2017 11:19 pm

Mga boss, tanong ko lang kung anong mas okay sa PS Plus subscription? HK or SG? O baka may mas okay pa? Balak ko kasing mag-avail ng 1 year subscription. Para makapag-online lang sa NBA 2k18. May bearing ba 'yung region ng subscription? Kung wala mang bearing sa NBA 2k18, ano po bang advantages ng HK over SG and vice versa? Thanks!
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z3kEn
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Mon Aug 28, 2017 12:19 am

timiboi wrote:
Sun Aug 27, 2017 11:19 pm
Mga boss, tanong ko lang kung anong mas okay sa PS Plus subscription? HK or SG? O baka may mas okay pa? Balak ko kasing mag-avail ng 1 year subscription. Para makapag-online lang sa NBA 2k18. May bearing ba 'yung region ng subscription? Kung wala mang bearing sa NBA 2k18, ano po bang advantages ng HK over SG and vice versa? Thanks!
wala naman masyado pinagkaiba bro, halos pareho lang content nila..
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timiboi
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Mon Aug 28, 2017 12:32 am

z3kEn wrote:
Mon Aug 28, 2017 12:19 am
timiboi wrote:
Sun Aug 27, 2017 11:19 pm
Mga boss, tanong ko lang kung anong mas okay sa PS Plus subscription? HK or SG? O baka may mas okay pa? Balak ko kasing mag-avail ng 1 year subscription. Para makapag-online lang sa NBA 2k18. May bearing ba 'yung region ng subscription? Kung wala mang bearing sa NBA 2k18, ano po bang advantages ng HK over SG and vice versa? Thanks!
wala naman masyado pinagkaiba bro, halos pareho lang content nila..
Okay, boss. Thanks!
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Daniel
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Mon Aug 28, 2017 12:10 pm

Advantage lang ng HK pwede ang local credit cards.

Wala namang bearing kung ano ang region ng PS Plus. :D
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timiboi
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Mon Aug 28, 2017 9:00 pm

Daniel wrote:
Mon Aug 28, 2017 12:10 pm
Advantage lang ng HK pwede ang local credit cards.

Wala namang bearing kung ano ang region ng PS Plus. :D
Ay, ganun ba sir? Akala ko pwede local credit cards para sa lahat ng regions. Especially dito sa Asia. Sige, sir. Salamat sa info.
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timiboi
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Mon Aug 28, 2017 10:17 pm

Daniel wrote:
Mon Aug 28, 2017 12:10 pm
Advantage lang ng HK pwede ang local credit cards.

Wala namang bearing kung ano ang region ng PS Plus. :D

Boss, sinusubukan ko ngayon ilagay as payment option 'yung Credit Card ko. Pero, Hong Kong address ang hinihingi dun sa billing address. Pwede bang random HK address lang ilagay ko dun? Thanks!
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darkwing_uop
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Mon Aug 28, 2017 10:25 pm

timiboi wrote:
Mon Aug 28, 2017 10:17 pm
Daniel wrote:
Mon Aug 28, 2017 12:10 pm
Advantage lang ng HK pwede ang local credit cards.

Wala namang bearing kung ano ang region ng PS Plus. :D

Boss, sinusubukan ko ngayon ilagay as payment option 'yung Credit Card ko. Pero, Hong Kong address ang hinihingi dun sa billing address. Pwede bang random HK address lang ilagay ko dun? Thanks!
yup
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Daniel
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Tue Aug 29, 2017 2:36 pm

timiboi wrote:
Mon Aug 28, 2017 9:00 pm

Ay, ganun ba sir? Akala ko pwede local credit cards para sa lahat ng regions. Especially dito sa Asia. Sige, sir. Salamat sa info.
Sa PSN, sa HK lang tested na pwede ang local cards.

At oo, pwedeng random address ang ilagay mo. Basta tanggapin during registration. :D
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ron_bato
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Tue Aug 29, 2017 3:22 pm

If mag lalagay kayo ng credit card info sa PSN niyo, I recommend using 2 factor authentication (2FA) sa accounts niyo just to add that extra layer of protection.

Marami nang instances where a lot of people are losing access to their PSN accounts dahil nahack sila, and it could easily be avoided by using 2FA.
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